Customer Service Skills Training Proposal - 1342 Words

Customer Service Skills Training Proposal Introduction Customer Service Skills Training for employees will meet the needs of the customers and will result in higher service in excellence. According to Rummler, â€Å"surveying other supervisors or managers to ascertain what K/S they think the targeted group of employees require or organizing a focus group of the targeted population of employees and asking them what K/S input they think they need† (Rummler, 2008, p. 84). The training material needs to be relevant to the needs of the learning by providing a needs assessment, a training proposal and the recommendations. Employees will demonstrate knowledge and customer skills through participation and written responses to specific scenarios†¦show more content†¦What is needed to ensure learning and motivated attendance? †¢ Training should be part of the employee’s employment requirement (Performance Evaluation) †¢ Employee incentives/awards system (i.e. gift cards, level process – Level 1, Level 2, etc.) Who will be providing the training? The training will be provided by a Specialist, Supervisors, Manager, Coach/Mentor and peers (on-the-job training). LMS (Computer-based training) Learning Management System What is the training cost or the ROI (Return on Investment)? Train-the-trainer will lower the cost of outsourcing a Professional Trainer. In addition, regular customer service survey will measure the rate in which customers will return and the likelihood that they will refer a friend/family. Details of Training Proposal: The Customer Service Skills training will begin on March 26, 2017 and continue for a duration of two weeks. Both existing and new employees who meeting and greet customers via telephone and/or in-person will participate in the training. Estimated cost of the training program: $2,000 Customer Service Training Proposal Training Title: Customer Service Skills Objectives: 1. Improving Communication Skills: o Learning proper telephone etiquette and in-person meet and greet. 2. Recognizing and addressing Customer Behavior: o Assisting customers having difficulties (in-person/telephone). o Providing other non-communicating customer service skills (i.e. assistanceShow MoreRelatedWidgets R Us999 Words   |  4 Pages Los Angeles, California 95757 OFFICE (213-546-2803) FAX (213-546-2805) Request for Proposal Training services for Workforce Employees Training on Microsoft Office Programs Inquiries and Proposals Should Be Directed To: Ben Johnson Professional Development Coordinator Widgets â€Å"R† Us BenJohnson@widgetsrus.org EQUAL OPPORTUNITY EMPLOYER/TRAINER WIDGETS â€Å"R† US 1-800-649-3778 Read MoreCook Out is a restaurant that has been recently opened in the Hampton Roads area. This new1700 Words   |  7 Pagesdeliver better services, there have been little efforts to train the employees to realize their full potential. These employees are vital to the success of Cook Out restaurant as they are in constant contact with new customers. 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